1. The course is offered entirely online, synchronously via Zoom.
2. The total duration of the course is approximately 12 months, consisting of 2 periods of 6 months each: Intermediate I and II. Eight (8) sessions per month, totaling 96 sessions.
3. In some circumstances, the course may last 1 to 2 additional months due to factors such as: repetition of topics due to lack of understanding, classes canceled due to lack of participation, and/or factors that affect the proper progression of the syllabus. In such cases, participants will be notified in advance.
4. Classes are held twice a week, with a duration of 2 hours per session.
5. The course maintains the same frequency and schedule established at the beginning, running continuously throughout the entire program.
6. If a group class has only one participant in attendance, the duration will be adjusted to 1.5 hours.
7. Each class hour has an effective duration of 55 minutes, followed by an approximately 5-minute break.
8. The course is conducted in group format. The minimum number of participants per group is 2, and the maximum is 10.
9. Active student participation is required. Good audio quality is essential, and participation in exercises during class is mandatory.
10. A 15-minute grace period is granted for joining the class. After this time, access will not be permitted.
11. In the case of prolonged absences, and contact must be made via coordinacionacademica@eltulipanperu.com. These notifications are for informational purposes only do not allow missed classes to be rescheduled. Sessions that are missed cannot be made up.
12. Freezing sessions or postponing the start or continuation of classes once enrollment has been processed is not permitted.
13. Upon successful completion of the Dutch B1 course and passing the final exam with a minimum score of 11, a certificate of completion will be issued.
14. El Tulipán reserves the right of admission to the class when a participant is unable to attend group classes harmoniously in accordance with the terms and conditions and with the other participants.

1. The course can be paid in two ways:
   • Full payment (6 months) with discount: 2295 soles per Intermediate level.
     (The course includes 2 intermediate levels, each lasting approximately 6 months.)
   • Monthly payments of 425 soles (for each month of study over approximately 12 months). If the course is extended, the monthly fee will be S/425 per month of study.
2. Participants who choose monthly payment must complete the payment before the deadline that El Tulipán will communicate via email or other designated channels.
3. Participants may choose from three available payment methods. Click here for more details.
4. Participants making monthly payments must send the payment receipt, voucher, or screenshot of the payment to coordinacionacademica@eltulipanperu.com, in accordance with the instructions provided in the monthly payment email, in order to confirm their enrollment for the following month of study.
5. Lessons that are missed, cannot be made up.
6. Refunds cannot be made under any circumstances.
7. In order to ensure the proper development of the course, El Tulipán may make group and/or schedule changes for participants who have made full payments in the following cases:
   • If, during any study period, the group has 2 participants and one of them does not attend 90% of the sessions. In this case, the option to transfer to the next upcoming group will be offered, or an alternative will be provided to ensure continuity in language learning.
   • If, during any study period, the group has 2 participants and one of them indicates that he/she will not continue with the classes. In this case, the option to transfer to the next upcoming group will be offered, or an alternative will be provided to ensure continuity in language learning.
   • If, during any study period, the group has 2 participants and they did not attend 90% of the sessions and, due to their absences, did not complete the monthly topics. In this case, a recommendation will be given to join another group in order to complete the missing topics. This will involve an additional cost for the sessions required to continue in the next period.
8. In order to ensure the proper development of the course, El Tulipán may make group and/or schedule changes for participants who make monthly payments in the following cases:
   • If, during any study period, the group has 2 participants and one of them does not attend 90% of the sessions. In this case, the option to transfer to the next upcoming group will be offered, or an alternative will be provided to ensure continuity in language learning.
   • If, during any study period, the group has 2 participants and one of them indicates that he/she will not continue with the classes. In this case, the option to transfer to the next upcoming group will be offered, or an alternative will be provided to ensure continuity in language learning.
   • If, during any study period, the group has 2 participants and they did not attend 100% of the sessions, due to their absences and, as a result, the monthly topics were not completed. In this case, a recommendation will be given to join another group in order to complete the missing topics. This will involve an additional cost for the sessions to be completed.

1. The study material must be purchased by the participant.
2. The study method used is Contact! nieuw 3. Participants may acquire it in either physical or digital format. The physical material is only available to individuals located in the Netherlands or Belgium.
3. Participants must ensure they have the material before the start of classes.
4. El Tulipán is not responsible for delays or for coordinating the delivery of the material, whether physical or digital, by the company Intertaal.
5. Participants must contact Intertaal’s customer service to request assistance regarding their purchase.

1. Classes will be conducted via Zoom.
2. Access to the classes is shared in the first email containing important information about the start of the course. Access is only sent to the email address provided by the participant in their registration form.
3. Participants must join the classes using their full first and last name. The teacher may deny access to those who enter using nicknames, aliases, or names not registered in the group.
4. Only one device per participant is allowed.
5. Access links to the classes are not sent via WhatsApp.
6. It is recommended to attend classes using a PC or laptop.

• E.1. Progress Assessment:
  1. El Tulipán will conduct three online progress tests upon completion of chapters 4, 8, and 12, together with the teacher. These assessments, called Test 1, Test 2, and Test 3, do not affect the final grade of the Dutch B1 course.
  2. Each test will be graded and reviewed by the teacher during the following group session.
  3. Participants are advised to join the session punctually in order to have sufficient time to complete the assessment.
• E.2. Final Exam:
• 1. The grading scale is based on twenty points, ranging from 0 to 20. The minimum passing grade is 11.
  2. The final exam will take place during the last session of the course, approximately in month 12 or 13, after completing chapter 16 of the book. This assessment will be conducted online during the two assigned class hours.
  3. The final exam grade is decisive for passing the course and obtaining the Dutch B1 level certificate.
  4. It is mandatory to keep the camera on throughout the entire exam. Failure to comply with this rule will result in a 5-point deduction from the final grade.
  5. If the exam is not submitted before the end of the session, it will automatically be graded with 0 points.
  6. Participants who do not attend the final exam session will receive a score of 0. However, if they wish to complete the course, they may take the exam at a later date with another group, upon payment of the corresponding examination fee.
  7. Participants who obtain a grade of 10 may, upon prior coordination, take a new exam with another group by paying the corresponding fee for a retake.
  8. The final exam will be entirely in Dutch, and no Spanish translation will be provided.
  9. Those who wish to review the correction of their final exam must do so in person at El Tulipán, upon prior arrangement.

1. Recordings are not included in the course fee; they are an additional review practice. The availability of all recordings cannot be guaranteed, as unforeseen circumstances may arise.
2. Recordings will be available on Zoom for a maximum of 48 hours.
3. If all students are absent from a session, it will be considered lost and no recording will be provided.
4. Recordings that include presentations or exams will not be shared.
5. Class attendance is mandatory, as recordings do not replace participation in the sessions.
6. The availability of all recordings cannot be guaranteed due to possible unforeseen circumstances beyond our control or related to the system.
7. It is the participant’s responsibility to watch the recording within the period in which it is available.
8. The only means by which recordings will be sent is through the email address provided by the participant in the registration form.
9. Recordings will not be sent via WhatsApp nor outside the established viewing period.

• G.1. Group and Schedule Changes:
  1. Participants may request one single group change during the course, solely for reasons related to a schedule change due to their place of residence, and only at the beginning of a new month of study. This option is available exclusively to students under the monthly payment plan.
  2. Participants who have accessed special promotions, such as full course payment, and wish to change group or schedule will automatically lose the benefit of such promotion. In that case, a regular payment schedule will be applied for the remaining months.
  3. Participants under a special promotion may not change group or schedule without assuming the additional costs involved.
  4. Only one group and schedule change is permitted throughout the entire course period (12 months).
  5. Participants who request a change will have a maximum of 2 months to rejoin a new group from the point at which they left the course. This reintegration will be subject to group and schedule availability.
  6. El Tulipán is not responsible if a participant, after leaving a group with the intention of joining another, is unable to do so on the recommended or established date. If the participant misses that date, responsibility lies solely with the participant.
  7. El Tulipán does not guarantee the availability of groups or schedules within the 2-month period for those requesting a change. Factors such as full groups or cancellations due to low demand may affect the available options during that time.
• G.2. Participants Who Withdraw from the Course:
  1. Participants who withdraw from the course after completing a month of study (8 sessions) may resume classes up to 2 months later, subject to a review of the group in which they may be integrated.
  2. Participants who withdraw before completing a month of study and did not complete the 8 sessions, or who are just beginning the course during that period, must retake the entire abandoned month.
  3. After a period of 2 months, the course must be resumed from the beginning.
• G.3. Participants who cannot continue in the open group format:
  1. El Tulipán reserves the right of admission and continued participation of a participant in an open group. If, after a performance evaluation, it is determined that the participant does not comply with the rules, the pace of the sessions, or the required best practices, a reassignment may be suggested.
  2. El Tulipán will recommend that the participant continue their educational process in the private modality (individual classes), which will allow for a more personalized approach tailored to their needs and learning pace. This measure seeks to ensure that both the participant and the rest of the group can progress effectively, maintaining an appropriate environment for collaborative learning.

The decision will be communicated to the participant in a timely manner and with proper justification, explaining the reasons and offering alternatives for continuation so that they may continue pursuing their language learning goals.

1. El Tulipán reserves the right to dissolve a group if participant attendance is below 80% of the sessions.
2. Participants who have attended more than 80% of the sessions will have the option to join an alternative group, the details of which will be provided by El Tulipán.
3. Groups with only 2 participants must meet a minimum attendance of 90% of the sessions in order to take the progress test.

1. El Tulipán may cancel or reschedule classes due to unforeseen circumstances such as technical issues, teacher absence, or any situation that affects the quality of the classes.
2. In case of cancellation, the class will be rescheduled and an email will be sent with the new dates.
3. Cancellations by participants are not permitted in open groups.

1. The dates and schedules of classes, tests, rescheduling, and other activities are set according to the Lima, Peru time zone.
2. The class schedule and chosen times at the moment of registration are maintained throughout the entire course period.
3. It is the participant’s responsibility to correctly verify the class schedule and frequency, as no adjustments will be made due to time zone differences. For example, changes such as the 6 to 7 hour shift that may occur in Europe will not be considered.
4. Due to national holidays in Peru, the class schedule may be modified. These new dates will be communicated to the participant in a timely manner at the beginning of each study month or weeks prior to the change.
5. In the event of holidays or unforeseen circumstances beyond our control, class make-up sessions will be coordinated with participants and may be scheduled on dates and times different from the usual schedule.

1. The certificate will be issued digitally and exclusively in Dutch. If a version in Spanish or English is required, a fee of 25 soles must be paid for translation.
2. The certificate will include the participant’s name, date and place of birth, total course hours, and the grade obtained on the final exam.
3. The information for the issuance of the certificate will be taken from the registration form. It is the participant’s responsibility to ensure that the information provided at the time of registration is correct.
4. If any personal information on the certificate is incorrect, a fee of 15 soles must be paid to proceed with the correction and issuance of a new certificate.
5. If a student requires a Dutch proof of enrolment, this document has a cost of 25 soles and is issued exclusively in digital format.
6. A proof of enrolment will indicate only the study period, level, and the modality in which the participant is enrolled.

1. The email address coordinacionacademica@eltulipanperu.com is the official channel used to send communications, session dates, payment reminders, and other important notices. Therefore, it is essential that this email address is marked as safe to prevent messages from being delivered to the spam folder.
2. In the initial communications, participants are asked to check the spam folder. If our emails are delivered there, it is recommended to mark them as safe to ensure the proper reception of future notifications.
3. El Tulipán is not responsible for emails that are delivered to the spam folder, such as placement tests, announcements, or other relevant information. It is the participant’s responsibility to periodically check this folder and ensure that our communications are properly received.

1. All participants are expected to maintain respectful behavior toward the teacher and their classmates. Disruptive or inappropriate behavior may result in expulsion from the course without refund rights.
2. Derogatory comments or complaints regarding any service are not allowed during virtual sessions. If a participant is dissatisfied with any service, they may submit their complaint, doubt, inquiry, or disagreement through the official student service channels, which are communicated from the beginning of the course.
3. Interrupting other participants during their speaking time is not allowed; each participant’s opportunity to participate must be respected.
4. Interrupting the teacher while explaining lesson content or addressing another participant’s question is not permitted. To ensure orderly sessions, it is important to wait until the explanation is finished before asking questions or making comments.
5. If comments or complaints are received through the official channels, El Tulipán will conduct the corresponding investigations in order to provide an appropriate and timely solution.